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Behaviour | Positive or Negative |
---|---|
Maintaining lots of eye contact while having a conversation | Positive |
Checking text messages on your phone while the client is talking to you | Negative |
Butting in or interrupting the client before they finish a sentence | Negative |
Smiling and nodding to indicate that you understand | Positive |
Shouting instructions to your offsider while having a conversation | Negative |
Using common terms and avoiding technical words that the client might not understand | Positive |
Mumbling or giving one-word responses to the client's questions | Negative |
Asking the client if they have understood a point, particularly if they look puzzled | Positive |
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